Refund policy
Every One Two Tee! shirt is printed just for you when you order it. Because of that, our policy focuses on making sure you get exactly what you paid for.
Misprints, defects, damage or wrong item: free replacement or refund
If your shirt arrives misprinted, defective, damaged in shipping, or isn’t the item or size you ordered, email cotton@onetwotee.store within 30 days of delivery with:
- your order number, and
- a clear photo showing the problem (and the size label, if it’s a size mix-up).
We’ll send a free replacement or give you a full refund, whichever you prefer. You don’t need to send the item back.
Lost packages
If your tracking shows no movement for 14 days, or shows delivered but you never received it, contact us and we’ll reship your order or refund you.
Size and change-of-mind returns
Because each shirt is made to order, we can’t accept returns or exchanges for the wrong size chosen at checkout or for a change of mind. Please check the size chart on each product page before ordering. If you’re unsure about sizing, email us and we’ll help you pick.
Cancellations and changes
We can cancel or change an order only before it goes into production, so email us as soon as possible. Once printing has started we can’t cancel or change it.
Customers in the European Union and UK
If you are shipping to the EU or UK, you may cancel your order within 14 days of receiving it, without giving a reason. The item must be unworn and unwashed. Email us to start a cancellation and we’ll send return instructions; return shipping costs are paid by the customer unless the item was faulty.
Refunds
Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a few more days to post it.
Questions
Email cotton@onetwotee.store. We usually reply within 1–2 business days